Effective Date: July 27, 2026
At MY BAG PAKISTAN, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.
1. 7-Day Return Policy
Customers may request a return within 7 days of receiving their order.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Have all original tags, labels, and packaging intact.
- Be accompanied by the original order number or proof of purchase.
Products that have been used, damaged by the customer, or returned without original packaging may not be eligible for a return.
2. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of receiving your order.
Kindly share:
- Your Order Number
- Clear photos of the product
- Photos of the packaging
After verification, we will arrange either:
- A Free Replacement, or
- A Full Refund
at no additional cost.
3. Exchange Policy
We offer product exchanges for eligible items subject to stock availability.
Products must meet all return conditions before an exchange is approved.
If the requested product is unavailable, we may offer a refund or store credit.
4. Refund Process
Once we receive and inspect your returned product, we will notify you regarding the approval of your refund.
If approved, your refund will be processed within 5–7 business days through one of the following methods:
- Bank Transfer
- JazzCash
- Easypaisa
- Original payment method (where applicable)
5. Return Shipping Charges
If the return is due to our mistake, such as:
- Wrong product sent
- Manufacturing defect
- Product damaged during delivery
MY BAG PAKISTAN will bear all return shipping costs.
If the customer wishes to return a product due to personal preference (for example, changing their mind), the customer will be responsible for the return shipping charges.
6. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Products damaged due to misuse or negligence
- Products returned after 7 days of delivery
- Clearance or Final Sale items (if applicable)
7. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. However, eligible products may still be returned according to this Return & Refund Policy.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us.
MY BAG PAKISTANEmail: mybag6789@gmail.com
We aim to respond to all customer inquiries within 24–48 business hours.
Last Updated: July 27, 2026